I've been having the same problem as Joan but only on occasion. I only use the Ancestry side except when this problem comes up and I'm trying to fix it. When it happens, I sometimes get it fixed, and at one time I did know how I fixed it but I've forgotten since then. I'm now copying ludlowbaylive's instructions and will try that next time it happens. I'll bookmark this thread and report back then.
And thanks, ludlowbaylive!