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Warning about photos that identify living persons

Replies: 43

Re: Warning about photos that identify living persons

Posted: 20 Nov 2012 8:30PM GMT
Classification: Query
Thank you very much for your reply.

I did report my concern first to a real person at customer support, they told me to email support@ancestry.com.

I did that and the reply was to report my issue by email to customersolutions@ancestry.com.

So, I did as instructed, & when they got back to me, they were only concerned about copyright infringements, not privacy issues, and told me if it was regarding anything else to *call* customer support!

Very much a run around. I should have asked for a supervisor the first time, as you suggest.

But I will print your email out, and do just that - talk to a customer support supervisor as perhaps the person I originally spoke to didn't know protocol.

Thank you for the name of another member who may be able to help me.

I completely sympathize with anyone who might make the same mistake.

I have no issue sharing this photo with family (minus the caption), which is why I posted it to begin with. I do take issue with the fact it was used by a name collector who refused to remove it even though it compromises the identity of living people.

Thanks again for your help! April

SubjectAuthorDate Posted
23April23 20 Nov 2012 2:51AM GMT 
talbotrail 20 Nov 2012 5:16PM GMT 
23April23 21 Nov 2012 3:30AM GMT 
BurgessDonnel... 21 Nov 2012 1:20PM GMT 
2darncute 21 Nov 2012 11:55PM GMT 
McComberdesce... 22 Nov 2012 2:31AM GMT 
BurgessDonnel... 22 Nov 2012 2:41AM GMT 
23April23 22 Nov 2012 4:20AM GMT 
jwardh 22 Nov 2012 4:41AM GMT 
BurgessDonnel... 22 Nov 2012 10:26AM GMT 
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