I found an email for a question that directed me to a new Ancestry feature called Support Community in the Get Help link http://ancestryforums.custhelp.com/pages/home
I'm not sure why Ancestry would create yet another community to ask questions when the message boards have been used to help people for years but thought the users here on the boards who have been so helpful over the years might want to know that there was another site to help users as well. Another new features for an issue that already had a place to go while old problems such as index errors, etc. continue to go uncorrected. Frustrating!