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Stories are `disappearing' from my tree...and perhaps YOURS as well!

Replies: 7

Stories are `disappearing' from my tree...and perhaps YOURS as well!

Posted: 2 May 2013 10:50AM GMT
Classification: Query
Edited: 2 May 2013 11:19AM GMT
I have just contacted Ancestry Technical Support with the following problem:

Several stories that I have either created, or saved from others, have disappeared from my tree. I can still see the title of the story, the person that it's attached to, but the actual metadata (text) is GONE!

If the story is attached to other trees, it has also disappeared from those trees as well.

Since the Tech Support person was able to confirm this issue on their side of the screen, it is NOT an issue with my computer.

I was told that there is nothing that can be done, since Ancestry has no idea what has happened and asked if I had saved these stories to my computer, or elsewhere. :(

Oh...and when I asked if Ancestry could look at a previous backup from their server, to see if this problem existed, say, 2 weeks ago, I was told that they don't backup our trees.

Wha?!?!?!?!


SubjectAuthorDate Posted
sprk1122 2 May 2013 4:50PM GMT 
carol santos 2 May 2013 6:34PM GMT 
sprk1122 2 May 2013 7:07PM GMT 
Teri Pettit 2 May 2013 7:59PM GMT 
Mike Lawless 2 May 2013 9:04PM GMT 
BurgessDonnel... 3 May 2013 12:18AM GMT 
Mike Lawless 3 May 2013 4:32PM GMT 
BobNY 3 May 2013 5:27PM GMT 
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