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Interactive Image Viewer Error Message

Replies: 25

Interactive Image Viewer Error Message

Posted: 11 Nov 2013 12:43PM GMT
Classification: Query
When I try to view a document using Ancestry's Interactive Image Viewer I get the following error message: "Oops! We've hit a snag. We were unable to retrieve the image. Please try again." This has been going on for three days now. I used to be able to view documents just fine a few months ago. I've tried Safari, Firefox, and Chrome: all get the same error message. I'm attaching a screenshot.

Help is appreciated. Thanks!
Attachments:
SubjectAuthorDate Posted
G2Gsk8 11 Nov 2013 7:43PM GMT 
BurgessDonnel... 11 Nov 2013 9:47PM GMT 
cdu486776 26 Nov 2013 4:02PM GMT 
frostfreedet 26 Nov 2013 5:00PM GMT 
greenwaldsj 2 Jan 2014 8:49PM GMT 
DelorisWillia... 2 Jan 2014 9:55PM GMT 
greenwaldsj 3 Jan 2014 3:13AM GMT 
BurgessDonnel... 3 Jan 2014 3:30PM GMT 
dhalexsh 4 Jan 2014 8:43AM GMT 
lavendelsblue 4 Jan 2014 2:04PM GMT 
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