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Unauthorized Charges: Suspected Ripoff by Ancestry.Com

Replies: 17

Unauthorized Charges: Suspected Ripoff by Ancestry.Com

Posted: 13 Sep 2005 10:47PM GMT
Classification: Query
So what's the deal with ancestry.com charging your credit card without any notification of a trial period end approaching?

Furthermore, it shouldn't take a forensic computer expert to find a working e-mail for customer service or a phone number that gets answered.

I bought the new 2006 software and in total I paid nearly $150 in subscriptions to access databases I needed, but evidently I advertently signed up for a trial of something that looked interesting and was never notified that my trial had ended (nor even that it hat started) and to my surprise I only found out when my checking account kicked-in to "Overdraft Overload" due to nearly $300 in charges to my debit card.

I can't be the only one out there who has felt ripped-off by bu this or frustrated from the multiple levels of red tape it takes to even find your account information, let alone the fact that I was not notified of a pending automatic charge.

Let's face it, if you buy something online you get an e-mail of the transaction -- here, you get nothing.

These are clearly deceptive business practices and certainly you fellow users should be aware of how Ancestry.com operates.

The Federal Trade Commission needs to know about this!

SubjectAuthorDate Posted
JDvorak2006 14 Sep 2005 4:47AM GMT 
FredRagsdale6... 15 Sep 2005 6:24AM GMT 
Greg Matthews 23 Sep 2005 1:28AM GMT 
Jim Dvorak 25 Sep 2005 8:04PM GMT 
doltmann_1 2 Oct 2005 11:11AM GMT 
Greg Matthews 2 Oct 2005 6:06PM GMT 
jimbrose 3 Oct 2005 3:03AM GMT 
Charley Schnellbacher 3 Oct 2005 4:16AM GMT 
jimbrose 3 Oct 2005 3:16PM GMT 
Charley Schnellbacher 3 Oct 2005 4:26PM GMT 
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