Please tell me your refund policy pertaining to your online subscriptions. Please, if necessary, quote code numbers for future use. Or, is your policy stated on-line and if so, where?
Unfortuneately the customer service reps who man the phones vary in their knowledge of this matter which is confusing to us as customers and can be misleading. Although they may be sincere, they may be unintentionally giving out incorrect information which customers will eventually learn.
When asked about their refund policy, they answered with "a refund of my money". I think this is not correct as I was told differently, by Ancestry.com, when I reported a problem with one of their collections to the BBB.
Was the young lady correct?
I would like to believe the young lady who helped me but I am not going to risk the surprise when/if there is a problem and I request a refund. I am sure that Ancestry will not back up the young ladie's statement just to suit me if it is not their policy.