My image viewer was working just fine until this morning when I decided to clear my cache. That's when the image viewer problem popped up. As other's have experiencecd, the viewer download pops up and disappears, several times. After about 3 times of doing that, it stopped long enough for me to click download. Of course, the viewer is already downloaded so even though the download successful message appears, when I try to view a census again, the same thing happens again and again. I can find the location where the image viewer is stashed on my computer and know it is installed but still through AOL and IE browsers, the thing does not work. I can still view the images using Mozilla Firefox which was not messed up when I cleared the AOL and IE cache. Has this same thing happened when others have cleared their cache. That seems to be the problem.