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places showing as number

Replies: 6

Re: places showing as number

Posted: 28 Nov 2012 8:51AM GMT
Classification: Query
well i sent them an email-here is the reply

Dear Cathy,

Thank you for contacting Ancestry.co.uk regarding the numbers you are seeing rather than place names for some of the tree hints you receive.

Some members had this problem when they saved certain records to their tree. This problem is no longer ongoing, but some people still have the incorrect information saved to their tree. In order to fix this they will need to save the record to their tree again so the place name will be saved instead of the number.

If you need additional assistance, reply to this email or feel free to contact us by phone at 0-800-404-9723 from 9 AM to 10 PM GMT, Monday through Friday or from 9 AM - 8 PM GMT, Saturday and Sunday.

Best regards,

Jessica
Customer Solutions Associate
Ancestry.co.uk
http://ancestryuk.custhelp.com/
SubjectAuthorDate Posted
cathyhoodini 19 Nov 2012 6:23PM GMT 
AGHatchett3rd 20 Nov 2012 7:01AM GMT 
bromaelor 20 Nov 2012 7:22PM GMT 
cathyhoodini 21 Nov 2012 3:13PM GMT 
bromaelor 22 Nov 2012 1:08PM GMT 
cathyhoodini 22 Nov 2012 2:53PM GMT 
cathyhoodini 28 Nov 2012 3:51PM GMT 
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