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How long to activate tree

Replies: 13

Re: How long to activate tree

Posted: 19 Jan 2013 7:04AM GMT
Classification: Query
To test my tree I ran some obvious searches that should have brought the tree to the top or near the top of the search results. It never appeared. I suspected that Ancestry had not activated the tree or that they require some period of time to populate their databases and perform other procedural requirements in their systems for the tree to be visible in the system.

I apparently assume correctly based upon the replies that I have received to this posting.

I spent nearly 30 minutes with a “Help” desk representative discussing this issue. She was very nice and pleasant and tried to be helpful. However, she was not aware of the above or she was not allowed to inform the customer of the activation procedure and length of time it takes to integrate a new tree into their system.

My point: Ancestry should inform their customers that the customer’s trees will not appear active in their search routines until some time after the customer loads the tree to which may be several weeks or a few months.

Thanks to all for your input.
SubjectAuthorDate Posted
sailor910 19 Jan 2013 3:18AM GMT 
daciodan 19 Jan 2013 6:05AM GMT 
sailor910 19 Jan 2013 2:04PM GMT 
bonedigger176 19 Jan 2013 6:08AM GMT 
BobNY 19 Jan 2013 1:24PM GMT 
moriati56 19 Jan 2013 8:14AM GMT 
sailor910 19 Jan 2013 2:08PM GMT 
daciodan 19 Jan 2013 4:17PM GMT 
sailor910 19 Jan 2013 6:36PM GMT 
sl_kelly 19 Jan 2013 7:05PM GMT 
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