I wouldn't hold my breath waiting for an honest assessment from Ancestry.com. Their motto these days seems to be "Keep them in the dark and admit to nothing". Honest acknowledgement concerning issues with their website only seems to surface on Facebook and only about those (issues) which pertain to access to the site. Customer SERVICE and Tech SUPPORT are phantoms at Ancestry.com these days. Unless dramatic improvements are made, I suspect I will be terminating my annual subscription after over a dozen years, come 9 October 2013.