I have been to the cemetery recently to visit my relatives buried there. It is in a bad neighborhood but it is still an active cemetery. There was a burial the day I visited in September. I plan to go back in December (next month) with my mother. If you have information on where your family is buried I would be happy to locate them (I have a cemetery map) and send you photos.
I have also had no luck getting any information out of the office there. My Great-great grandparents have a very large headstone that is severely leaning. No luck getting anyone to help me there, I may recruit some friends and try to do it myself next summer.