A few weeks ago, there was an announcement on the Ancestry.com community forum that they would be creating a separate forum for questions about Ancestry.com DNA tests, since there were so many already.
I just found that the new forum, called AncestryDNA, was created a few days ago. It is a little difficult to access - you can get there by clicking on "get help" at top of every page when you are signed in to Ancestry.com, then clicking on "ask community", and then five or six different categories appear with AncestryDNA being listed there. You also have to separately register to post on these new forums, although they have said they are trying to develop an interface so that ancestry.com users won't have to do that in the future.
These new community forums are moderated by volunteers who have "earned" the posts thru answering questions or posting information on the forum. I have found that I have gotten answers to other questions, including DNA ones, from ancestry.com employees on these new community forums, although most of the time from the moderators (or other users). Most of the 130 or so posts on the new AncestryDNA forum (they moved ones from other places onto the new forum)mostly related to ancestry.com testing, but some are general questions about DNA testing and results.
Just thought others might be interested in this new place to post DNA-related questions or look for answers to technical issues, primarily related to Ancestry.com's tests, sometimes from ancestry.com employees, experienced moderators, or other users...