I haven't used them -- I checked on the Better Business Bureau site and they don't have a very good rating. Also, their business registration is currently expired (see Utah Department of Commerce site: https://secure.utah.gov/bes/action
) The company's agent is listed there -- perhaps you could contact him?
Also, you may be able to file a complaint. See:http://www.consumerprotection.utah.gov/complaints/index.html