I agree with katinwy60 that "most of the contributors are great people", although I would add a small caveat "most of the contributors **who understand the purpose of Find A Grave** are great people". Understanding the purpose should be essential to using any website. People arrive at Find A Grave expecting it to be a genealogy site. Most of the problems arise from trying to make it something it is not.
The Help forum is good if the new person does not expect the site to change the policies for them. It sounds ridiculous but new people seem to expect that and then get mad when others in the Help forum try to explain why it's not going to happen.