For me, the old records are from Germany. Yes, they are indexed but without images. Without images the statement that we can help by volunteering to index rings very hollow.
Finding the person by name and date of birth gets me a film number. Then I can order the film and I can view it only if equipment is available for doing so. Even if I can see it, without being able to produce and save an image, I can't refer to it later. It's all very frustrating.
Thanks, though, for letting me know I'm not alone and the situation is real. Thing is, I'm not sure a local FHC would even accept a donation whether in kind or cash.