I purchased a SS app *online* for my late grandmother (d. 1962) in June. The app said that if I did not hear anything in 20 days, to call the 410 number. It's now well over three months later. I have been calling them for a month. They do not call back. I am about ready to do a chargeback.
They can't be waiting to see whether she's dead (she would be 140 now; her mother would be 160). Do these people EVER call anyone back???? Has ANYONE ever gotten a call from the people who work at that number?