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iPad sync fix - log out and back in

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iPad sync fix - log out and back in

Posted: 15 Sep 2012 1:02PM GMT
Classification: Query
I was having trouble with the iPad app unable to sync my tree to the online data. Support suggested I log out and back in via the app, and that fixed it.

When I tried to sync I received "An error has occurred". If that happens to you, try clicking on the tree name at the top of the screen, select Account Settings, then Logout, then log back in, and it should sync.

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