Ancestry.com provides links to the RootsWeb.com message boards. Some of the boards fall under the "Ancestry.com" category, some fall under the "Genealogy Softare" category. People often wind up here when they want to be on an Ancestry.com message board. Please note that even on the Ancestry.com message boards the help is peer-to-peer, not from Ancestry.com. For help from them you need to call or email them directly.