4 days ago I bought the FTM 2014 UK upgrade download from Avanquest from their website at:http://www.familytreesw.com/upgrade
I assumed it would take me to a page where I could do the download. After all it is 2013 and people download software all the time. How wrong could I be!
All I got was an email thing me for "placing a pre-order" and stating that I will receive my order when they receive the stock. What? This is a download! The advantage of a download is that it is immediate, there isn't any physical stock.
The email came with a customer support email address and phone number. I've emailed them twice and been ignored, and when I tried to phone I got a message that said they were all busy and it then ended the call.
Don't bother with Avanquest and their downloads. Ancestry find yourself a better business partner, Avanquest don't operate at anywhere the proper professional level.
I'm extremely disappointed by the whole experience.