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FTM 2014 UK upgrade download

Replies: 15

FTM 2014 UK upgrade download

Posted: 18 Oct 2013 6:05AM GMT
Classification: Query
4 days ago I bought the FTM 2014 UK upgrade download from Avanquest from their website at:

http://www.familytreesw.com/upgrade

I assumed it would take me to a page where I could do the download. After all it is 2013 and people download software all the time. How wrong could I be!

All I got was an email thing me for "placing a pre-order" and stating that I will receive my order when they receive the stock. What? This is a download! The advantage of a download is that it is immediate, there isn't any physical stock.

The email came with a customer support email address and phone number. I've emailed them twice and been ignored, and when I tried to phone I got a message that said they were all busy and it then ended the call.

Don't bother with Avanquest and their downloads. Ancestry find yourself a better business partner, Avanquest don't operate at anywhere the proper professional level.

I'm extremely disappointed by the whole experience.
SubjectAuthorDate Posted
mxsytfca 18 Oct 2013 12:05PM GMT 
jhowes01 18 Oct 2013 3:25PM GMT 
mxsytfca 19 Oct 2013 10:41AM GMT 
jepema01 19 Oct 2013 10:24AM GMT 
mxsytfca 19 Oct 2013 10:41AM GMT 
mm17600 20 Oct 2013 10:18AM GMT 
jhowes01 20 Oct 2013 2:15PM GMT 
jhowes01 22 Oct 2013 4:05PM GMT 
tulrose 20 Oct 2013 2:22PM GMT 
mm17600 21 Oct 2013 9:29PM GMT 
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