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FTM 2014 - Media/Hints/Merging

Replies: 4

FTM 2014 - Media/Hints/Merging

Posted: 21 Nov 2013 10:14AM GMT
Classification: Query
Edited: 21 Nov 2013 10:15AM GMT
When I talked to Support they expressed surprise that I never receive a Hint/Leaf for a photo or story in FTM as I do with my synced tree on Ancestry.com. Am I supposed to receive photo or story Hints in FTM, or were we talking at cross-purposes?

In FTM when Web Search on an individual offers up "Public Member Photos and Scanned Documents", and I click to select one, the Search result detail frame always shows "Data not available. Family Tree Maker cannnot merge information from this record collection. We are working on a solution. Please check back at a later time". This even applies when the photo/story is one of mine, in one of my other trees on Ancestry.com.

The best I can do is double click on the matching record opening up the tree itself, navigate to the Media Gallery in the tree then use the media web clipping tool. Is this the only available alternative or am I missing something?

Grateful for any advice,

Garnet

SubjectAuthorDate Posted
garnetquigley 21 Nov 2013 5:14PM GMT 
David Abernat... 21 Nov 2013 8:53PM GMT 
garnetquigley 22 Nov 2013 9:52PM GMT 
BurgessDonnel... 22 Nov 2013 10:44PM GMT 
garnetquigley 23 Nov 2013 12:20AM GMT 
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