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Still cannot launch FTM 2014 in Windows 8 0 - still wish I had never bought it

Replies: 11

Still cannot launch FTM 2014 in Windows 8 0 - still wish I had never bought it

Posted: 2 Jan 2014 12:46PM GMT
Classification: Query
Hi, I posted a message a week about the fact I wish I had never downloaded FTM 2014.

I was given some good advice here but to no avail. I have a brand new laptop less than six months old. bought with Windows 8 installed on it. Loads of RAM, hard disk space etc. I managed to initially install FTM 2014. It subsequently corrupted my major family tree file - and the backup - and now will not launch.

I followed advice posted here, and deleted files, reinstalled FTM 2014, turned off the virus check. None of this has worked. I have tried for hours.

I have requested an immediate refund from the third party downloader who Ancestry outsourced this to. I am so upset and disappointed. I know many of you have had no problems, but believe me, there is no excuse for a brand new product like FTM 2014 to do these things to my computer and fail to launch. I should not have to be an IT expert to understand how I might fix this either.

Ancestry, this message is for you. Please do more R&D on your products before you launch to market. I don't care how many people think this product works fine. It does not. It is a real shame, because I like your website, but I am now going to move to another program that will not destroy my research files like this one has.

I know this sounds emotional, but that is because this problem is emotional for me. Hours and hours of work. GONE.

Regards

Leigh
SubjectAuthorDate Posted
LeighBCD 2 Jan 2014 7:46PM GMT 
silverfox3280 2 Jan 2014 8:48PM GMT 
LeighBCD 2 Jan 2014 10:58PM GMT 
LeighBCD 2 Jan 2014 11:09PM GMT 
keithnuttle 3 Jan 2014 3:20AM GMT 
seanrough 13 Jan 2014 4:22AM GMT 
LeighBCD 13 Jan 2014 8:04AM GMT 
David Abernat... 13 Jan 2014 3:30PM GMT 
LeighBCD 14 Jan 2014 8:41AM GMT 
LeighBCD 14 Jan 2014 8:45AM GMT 
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