These are only of other things I can offer:
One is to run an Data Error Report from Publish,Person Reports,
---Look for unattached person, or something similar.
---Make sure that William Rutt shows in the Window on the top of the right column ie The chart starts with William. and there are sufficient number of generations.
Set up a new chart, and DON"T use the Saved Setting, (I believe there is some way to delete individuals from the chart and that may be in the saved settings.
At the bottom of the Index on the People Person page, make sure that in someway you have not set up a filter that filters William. From reading this forum, I believe there is a way to filter individuals in a chart, but since I have never used that before I do not know how it is done.
Sorry I can not be of further help.
I know this does not help but there is an error some where in the FTM settings, but that's like saying the sun will raise tomorrow.