thank you very much for your reply. i am trying to activate the subscription, free 6 month with the software, through the software itself, Family Tree Maker for Mac. its on the last screen, where it just stays white screen. i did think i should go to ancestry.co.uk and try the subscribe page but i don't want to go through incase i have done something wrong and are charged the full amount. the free subscription is for 6 months and is on premium. on the website the premium 12 months is £107. how does the site know i have the free 6 months if you see what i mean. i just don't know what else to try.