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FTM 2014 Upgrade Pricing

Replies: 10

Re: FTM 2014 Upgrade Pricing - UPDATE 2 - We're Entitled to the Upgrade Pricing

Posted: 1 Mar 2014 1:26PM GMT
Classification: Query
I called the customer support number today to ask about a quick way to update all media links when you move your Genealogy folder with all your trees in it. After dealing with that issue (sort of) I asked the rep if she had access to the google search engine. I had her find the same ancestry.ca upgrade offer page I had run across yesterday, only accessible via a web search or typing in the URL, NOT thru navigating ancestry.ca to the Shop page. It was only at this point I realized that she was in the U.S. (I guess the Canadian support group shuts down on the weekend). She talked to a supervisor and said we in Canada are supposed to have access to the upgrade offer (well how about that?) and that to compensate me for buying at the full price they would credit me with another month on my subscription, along with the month I got for buying FTM 2014 (as long as I remember to call them just before my current subscription runs out in October). I wonder how long it will take to get that new webpage linked into ancestry.ca?
SubjectAuthorDate Posted
John Howard 28 Feb 2014 3:32PM GMT 
David Abernat... 28 Feb 2014 4:34PM GMT 
John Howard 28 Feb 2014 6:10PM GMT 
David Abernat... 28 Feb 2014 9:18PM GMT 
John Howard 28 Feb 2014 11:01PM GMT 
David Abernat... 1 Mar 2014 1:54AM GMT 
John Howard 28 Feb 2014 11:42PM GMT 
John Howard 1 Mar 2014 8:26PM GMT 
David Abernat... 1 Mar 2014 10:00PM GMT 
keefed_1 1 Mar 2014 11:33PM GMT 
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