I recently purchased my new copy of Family Tree Maker 2014, upgrading from the 2009 version. I use this software every day - so I was pretty excited about the new software, which I then installed on my new PC, currently running Windows 8.1.
Nothing. The gears whirred, the screen waited. I tried everything. Shutdowns, called in my daughter, called support, went through every single support article on installation problems. Nothing. For love nor money, Family Tree Maker 2014 WOULD NOT INSTALL ON WINDOWS 8.1.
After trying every possible scenario with Support, it was deemed that I could not run Family Tree Maker 2014. So I asked for a refund. Problem is, to post the disc back to for a refund, I would have to pay $23.00 to track the shipment. The software was $29.00. I will not be reimbursed for the postage. As far as I am concerned, this is a no brainer. I was ripped off. There's almost no point returning it, but the company will not give me my money back unless I ship back the disc. The disc which I may as well use as a coaster, because it will not work with my Operating System. Has this happened to anyone else? I have had to roll back to my old 2009 version, which is out of support. This sucks, Ancestry. It sucks.