Now, finally someone from a google help board gave me a good reason why I am having so many problems with the software I want to use. What should I do about this? I don't want to have to purchase a new OS. I am sending a copy of this to HP in the event there is nothing I can do as far as a Microsoft download.

"If you are running Vista 64 then be prepared..
a LOT of older programes-including drivers of almost all types- have
16 bit sub routine codes that simply will NOT work with Vista. End of
Story.

Unless you have a *very* specific need for the 64 bit version you'll
be *MUCH* happier with the 32 bit version-which *will* handle 16 it
coding."







> After going round and round with FTM with faxes, emails and the
> message board, I have given up on FTM 16. First it installs a printer
> called Amyuni Document Converter. When I try to view Descendent
> Outline I get the message " Family Tree Maker is unable to use the
> default printer" I called headquarters and spoke with technician. He
> had me uninstall and install twice. He sent me an email to to a clean
> boot. I found no record of conflicts. With last install, the printer
> didn't install. I tried again to view Descendant outline. It did
> appear but when I tried to convert to PDF, I got the "Family tree
> executable has stopped" again the original message. I was on the phone
> an hour, 40 minutes on hold. I am ready to give up on FTM and go to a
> Genealogy program that works with Vista.
> Then I uninstall everything and reinstall and don't get any printer. I
> try to view the Descendent Outline and it shows up but when I try to
> export to PDF, I get the message Family tree executable has stopped
> working. I can no longer install a printer so I downloaded and
> installed the suggested pdf printer 995. However, I still get the
> executable error when I try to export the view to Acrobat. I am giving
> up on FTM and going to another program. This is frustrating,
> irritating and downright stressful. I want to get on with using my
> computer and not fight to run programs I am even considering using my
> old Compaq CD's from 2003 for XP to install in my new computer. Vista
> is a pain in the neck for using my software. I can't use Quicken nor
> AOL computer check up either.


If you are running Vista 64 then be prepared..
a LOT of older programes-including drivers of almost all types- have
16 bit sub routine codes that simply will NOT work with Vista. End of
Story.

Unless you have a *very* specific need for the 64 bit version you'll
be *MUCH* happier with the 32 bit version-which *will* handle 16 it
coding.





In a message dated 7/21/2008 3:13:47 A.M. Central Daylight Time, v-30timn@mssupport.microsoft.com writes:
Dear Sue,



Thank you for your time and patience.



From our previous troubleshooting, I realized that you encountered some compatible issues in Windows Vista with other third party programs.



We are striving to capture any and all product issues/product feedback so as to ensure that we are continuously developing Microsoft products to meet our customers' needs. This is exactly why feedback such as yours is always valued.



Recently our product group developed Windows Vista Compatibility Center:



http://www.microsoft.com/windows/compatibility/



Most of the software, hardware which is compatible with Windows Vista can be found there. Hopefully it is useful to you.



Currently, is there any other technical assistance I can provide to you?



It's my pleasure to be of assistance.



Best Regards,



Tim Ni

v-30timn@mssupport.microsoft.com

Microsoft Windows Vista Support Professional

----------------------------------------------------

Very satisfied customers are my top priority.