Sandra,

You don't Go Online thru the File menu.

When you open Family Tree Maker does it tell you that you are Off Line?

What, exactly, happens when you click Help, Online Help Center. NOTHING can't happen. Something will, probably an Error Message.

The Knowledge Base article needs to be looked at. What doesn't make sense, when you walk through the steps.

What Firewall Software are you using?

Russ