I'm sick of being directed back to searching for 3027 - the whole page is gobbledygook to me, i don't talk computer language...

the problem we have is, only just bought FTM2008, everything seems fine apart from the internet connection. It just won't connect, do File > Go Online and it says 'your computer is not connected to the internet', the web search page is just blank and unclickable, can't do anything with it, all the little leaves are grey, its 'up to date', but nothing whatsoever happens when we press something like 'register' or 'online helpcenter' etc, just NOTHING happens, no error message, nothing.

When i know for a fact it is connected elsewhere and I can login to ancestry as you can plainly see, it just wont connect to anything at all inside FTM...it has exceptions through the firewall etc, but I don't particularly want to install this patch and that patch without trying other things first. (Being new software and a fairly new computer - if the rest of it isnt broken - dont fix it...)