purkissadrain2 - I think you are on the right track. One of the repeateable freezes I get is when I try to merge the All England & Wales FreeBMD Marriage Record (1838-1915) of Thomas Smith, Marr Sept 1897, Northampton, into my FTM2009 file. First I tried this without checking the media box..and it did not freeze. When I repeated the merge with the media box checked it froze up. After the usual ctr-alt-delete I re-started FTM2009 and found the the entry had merged but without the media file (which is available for viewing on ancestry.com). However, I don't know if this is coincidence but when I opened the media file for the marriage record on ancestry.com it pulled up the wrong page (page 15 instead of page 19). I'm not sure if this is the problem but in most cases I have found the media file tyo be correct. Next time it freezes on me I will check to see if the media file is consistent with the record. I will also report this as a bug.....however I am still waiting for resolution of a phantom hints problem from 2008 !!!