Russ,

Sometimes the touchiness of these complex machines and software interactions can just be frustrating. For the record, in case someone else ends up with the same problem, I'll give a few more details.

Clicking Web Search Resources in FTM 16 when using Vista SP2 (32 bit - thanks for the suggestions, Urlsing), the search is never completed. The blue bar disappears and simply leaves the moving magnifying class icon. The program will remain like this unless action is taken. Using the back arrow, I can return to FTM and it will seem to function fine. If I try Web Search Resources on another individual in my file, it will do the same thing. However, if I try the Web Search Resources on the same individual, FTM generates a RunTime Error and immediately crashes.

I've checked all the common culprits. I turned off my Avast anti-virus. Same problem. Turned off Windows Defender. Same problem. Turned my system back to its earliest restore point (5 days ago). Same problem. I "repaired" the FTM Vista patch. No effect.

The only significant install since installing Vista SP2 was a Windows update for .Net Framework 3.5 that was pushed out on this month's patch Tuesday.

I always liked the convenience of the search using the Web Search Resources button. Being able to customize this search helped cut through lots of clutter at times. But I guess I'll have to forgo this search option as long as I'm using FTM 16.

Thanks for the information you've provided so far. Now.... I've got a great-grandfather who seems to have miraculously appeared without any parents and years of looking haven't found them. If you could only help with this!

John