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Unable to login through FTM 2011

Replies: 61

Re: Unable to login through FTM 2011

Posted: 26 Sep 2011 1:37PM GMT
Classification: Query
Edited: 26 Sep 2011 1:49PM GMT
I am having the same problem but with FTM 2010. Like you, it just started on Friday. Like you, it works fine for but same authentication error on FTM. I have both a lap top and desk top and both are having the same problem. I've been checking this board since Friday to see if anyone else would have the same problem. I and others had the same problem back in the end of Nov. beginning of Dec. of last year and Ancestry did fix it but it took several days.
So, unfortunately, I have no solutions but hopefully Ancestry will get it resolved before too long.

PS I've also just sent an e-mail to Ancestry Support about the problem and mentioning the Nov/Dec similar problem. I assume you saw the canned response about how busy they are... It might be a while.
SubjectAuthorDate Posted
edward_c_scot... 26 Sep 2011 6:03PM GMT 
ArleneGuen1 26 Sep 2011 7:37PM GMT 
David Abernat... 26 Sep 2011 7:58PM GMT 
sharie60 26 Sep 2011 8:34PM GMT 
ArleneGuen1 26 Sep 2011 8:57PM GMT 
edward_c_scot... 26 Sep 2011 9:19PM GMT 
jbennettcolem... 26 Sep 2011 10:42PM GMT 
NancyMSmith 26 Sep 2011 11:20PM GMT 
jbennettcolem... 27 Sep 2011 2:10AM GMT 
AGHatchett3rd 27 Sep 2011 2:33AM GMT 
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