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Unable to login through FTM 2011

Replies: 61

Unable to login through FTM 2011

Posted: 26 Sep 2011 12:03PM GMT
Classification: Query
Message sent to Ancestry below, however I would appreciate any thoughts from the community.
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This started last Friday!

I can login to the ancestry website via a browser

FTM 2011 fails to login and gives an error message "Authentication with the server failed"

1. From within FTM - Web Search - Browser Options - Login to Ancestry - same message appears.

2. Password reset - same problem.

3. Date/time on the pc are correct.

4. I do not use the windows fireall but also disabled my hardware firewall, same problem.

5. Does not matter whether Mozilla or Internet Exploder is set as the default browser, same problem.

6. System has not been updated recently

Any thoughts?
SubjectAuthorDate Posted
edward_c_scot... 26 Sep 2011 6:03PM GMT 
ArleneGuen1 26 Sep 2011 7:37PM GMT 
David Abernat... 26 Sep 2011 7:58PM GMT 
sharie60 26 Sep 2011 8:34PM GMT 
ArleneGuen1 26 Sep 2011 8:57PM GMT 
edward_c_scot... 26 Sep 2011 9:19PM GMT 
jbennettcolem... 26 Sep 2011 10:42PM GMT 
NancyMSmith 26 Sep 2011 11:20PM GMT 
jbennettcolem... 27 Sep 2011 2:10AM GMT 
AGHatchett3rd 27 Sep 2011 2:33AM GMT 
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