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FTM 2012 Before Update to 21.0.0.452 - Failed synch with Ancestry -

Replies: 39

Re: 2012-Failed synch with Ancestry

Posted: 21 Nov 2011 6:42PM GMT
Classification: Query
Initially, Ancestry were unable to replicate the problem I was having with missing media / TreeSync - FTM 2012.
First at Tech Support level, and later at back office (developer FTM) level.

Until I pointed out that they were probably testing "in-house" and not via a typical member experience of having to go via internet.
In-house would have been connected to their Data Center via direct link - and not internet. It all happens in Provo, Utah.

As a retired Systems Analyst, I know how different those two environments can be in developing test scripts. Chalk and cheese !!

My AMT then was downloaded from an Ancestry tech person's own home - and not "the office".
That is when the issue was able to be replicated / observed by them.
The internet link was being timed-out by FTM while downloading media images. At exactly 3 hours.

Having been told that they had isolated the issue in my case, and the fix (among others) would be a part of the upcoming 'update' to FTM 2012 - nothing to be achieved by some of us with issues, until that update to FTM 2012 is delivered.

Lindsay
SubjectAuthorDate Posted
Lindsay_Parry 11 Nov 2011 10:48PM GMT 
zooguy1 13 Nov 2011 7:32PM GMT 
Lindsay_Parry 13 Nov 2011 9:22PM GMT 
stevenrandol 16 Nov 2011 3:51PM GMT 
Lindsay_Parry 21 Nov 2011 10:16PM GMT 
zooguy1 22 Nov 2011 12:30AM GMT 
cakemp1 22 Nov 2011 1:20AM GMT 
Lindsay_Parry 22 Nov 2011 1:42AM GMT 
jamclo 22 Nov 2011 1:33AM GMT 
Lindsay_Parry 22 Nov 2011 1:50AM GMT 
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