Russ, this has now gone beyond sync issues. I reinstalled the program, now I get a flash screen telling me about a mandatory upgrade using RT Patch. I click to upgrade, the screen disappears. Most of the time nothng happens after that. Occasionaly the program boots and then crashes. Can't be bothered about sync issues, need a working program since the database was updated to work with 2012, it is my understanding it can't be read by FTM 2011, so now I am stuck with an unreadable database because of a buggy, non-working program. This is going to lead to class action suit sooner than later, if they don't fix this piece of garbage that they have put out on the market.