There's been no resolution; I simply gave up. Your note spurred me to attempt to sync my files again today and oddly enough I received a patch to 2012 when I opened up FTM which I downloaded and let update my software. Right now the sync process has been running for roughly 25 minutes and appears to be hung up at about the 1/3 stage of progress. My suspicion is that it's the size of my media file (1.3gb) in combination with my DSL speed. I'll let it run for another 10 minutes but I'm not hopeful it will progress or complete.