I see no correlation between the source of the "missing" media and its source. What I do find disconcerting, is that the TOTAL number of photo's in my FTM tree is far less than the Ancestry uploaded version, although, after uploading and syncing, the program responds that every uploaded successfully. Even more frustrating, is that the people manning the help line, are in the dark as the the problem or pending resolution. I have called 8 times, and each person says the same thing, "I expect it to be fixed soon, try again in a few hours". It would be nice if an email would be sent to the customers, explaining the issue. We seem to have no shortage of advertisments emailed to us.