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Media issues FTM 2012

Replies: 7

Media issues FTM 2012

Posted: 27 Jan 2012 6:21PM GMT
Classification: Query
I just upgraded to FTM 2012 from FTM 2011. Uploading the media file (600 photo's) failed continously for several days, then finally uploaded. However, after sync'ing files, only 534 of the photo's appeared in Ancestry.com's linked file. The missing photo's, had "grayed out" or "blank" photo's in certain Family Member media collections.

Repeated calls to Ancestry Help Line results in various versions of the same response, "Tech Support is working on it".

The only reason I bought FTM 2012 was for the sync feature. Anyone else have this problem?
SubjectAuthorDate Posted
rdoppenheimer... 28 Jan 2012 1:21AM GMT 
thad97404 29 Jan 2012 7:32PM GMT 
thad97404 29 Jan 2012 7:34PM GMT 
rdoppenheimer... 29 Jan 2012 9:12PM GMT 
keyra5 30 Jan 2012 5:14AM GMT 
Vic Cottle 30 Jan 2012 5:24AM GMT 
R_Broz 24 Mar 2012 3:41PM GMT 
FredL11 6 Feb 2013 9:18PM GMT 
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