Yes Russ, I have attempted to contact them several times and all I get is a run around. Face it. They have no intention of spending the time to fix this problem. In the previous reply to my update, it was stated that this has been going on since 2008. I have wasted enough time with all of this. They know there is a problem and all tech support does is say they will make the programmers aware of the problem, I don't blame them, they can't make the programmers do anything, I know it and they know it. I really wish I would have known all this before I spent the money for the program. I wanted to make pdf files for my family members, but that isn't going to happen with this program. Maybe I can find another out there that actually works as advertised.