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FTM 2012 BOOK CRASHES

Replies: 28

Re: FTM 2012 BOOK CRASHES

Posted: 4 Sep 2012 8:37AM GMT
Classification: Query
swtnssss,

You may have done this before, but PLEASE repeat these steps.

Please go to the Knowledge Based website:

http://ancestry.custhelp.com/

And enter crash into the Keyword Search and click on Search. This will bring up a list of Knowledge Based articles based on your version of Windows. Please follow the instructions, based on your version of Windows. As you go, please make note of what you see, what you did, any error messages, so that IF that article doesn't resolve this, you can post your findings here and we can go from there.

Again, please note what you did, what you saw, or didn't see, and report them here.

Russ
SubjectAuthorDate Posted
Russ Worthing... 4 Sep 2012 10:54AM GMT 
swtnssss 4 Sep 2012 2:10PM GMT 
Russ Worthing... 4 Sep 2012 2:37PM GMT 
swtnssss 4 Sep 2012 3:06PM GMT 
Russ Worthing... 4 Sep 2012 3:11PM GMT 
swtnssss 4 Sep 2012 7:45PM GMT 
KATHYMARIEANN 4 Sep 2012 9:16PM GMT 
keithnuttle 4 Sep 2012 10:10PM GMT 
swtnssss 4 Sep 2012 11:10PM GMT 
keithnuttle 5 Sep 2012 12:09AM GMT 
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