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FTM 2012 BOOK CRASHES

Replies: 28

Re: FTM 2012 BOOK CRASHES

Posted: 16 Feb 2012 5:16AM GMT
Classification: Query
Russ’ total comment

“Kathy Marie Ann,

Lets deal with the crashing / closing issue first.

Please go to the Knowledge Based website:

http://ancestry.custhelp.com/

And enter crash into the Keyword Search and click on Search. This will bring up a list of Knowledge Based articles based on your version of Windows. Please follow the instructions, based on your version of Windows. As you go, please make note of what you see, what you did, any error messages, so that IF that article doesn't resolve this, you can post your findings here and we can go from there.

Russ”


Russ

I went to the Knowledge based website and clicked on “What Can I do if Family Tree Maker 2008-2012 Crashes on Windows XP”

Since I have FTM 2012 I went down through the list of things shown

Windows is up to date – I checked their website, but my system is also set up to automatically receive updates

All updates for FTM 2012 have been installed --- my present version is 21.0.0.506 – I also checked and the system says my version is up to date

File corruption ------discussed below

MS WSE 3.0 is installed – I checked

I did not reinstall Microsoft. Net frameworks or FTM 2012---see below discussion


In General FTM 2012 DOES NOT CRASH on my system

I have only been experiencing crashes associated with creating books for FTM 2012 –
and even these are fairly new problems – they seemed to come about after the last 1 or 2 updates to FTM 2012 [Since I DO NOT HAVE AND HAVE NOT HAD a general problem of crashing I did not reload all my FTM 2012 software nor did I reinstall Microsoft. Net Frameworks]


MY THOUGHTS ON WHAT IS HAPPENING

Recently I began to experience this crashing problem

To isolate the problem I created a brand new file consisting of just three people --- A Father, A Mother and a Daughter. [This new file was created to ensure that if my main file was corrupted the corruption was not causing the crashing problem]

After this three person file was created I created a book for the daughter

I was able to create chapters/book items [with no crashes] showing every type of chart and report available in FTM 2012 [with the exception of one type of chapter/report discussed below]

I was able to move the chapters up or down in the book and experienced no crashes.

I was able to delete/add chapters with no crashes

I was able to add or delete so-called “book item properties” with no crashes

THE ONE EXCEPTION TO ALL OF THIS WAS [AND IS] WHEN I TRY TO CREATE A BOOK ITEM/CHAPTER FOR THE SO-CALLED “CUSTOM REPORT”

The system almost always crashes when I try to create Custom Report showing, for example, the ANCESTORS OF THE DAUGHTER [in the three person data base] discussed above

The crashing seems to be related to the Report Settings used. For example if I use the default settings for the report I can get it to run ----for Immediate Family, All Individuals, and for the Ancestors of the daughter

But when I change the settings to include ALL FACT NAMES [INSTEAD OF JUST THE DEFAULT FACT NAMES] THE SYSTEM WILL CRASH

And when I bring the system back up it tells me the system was closed incorrectly

SO I HAVE NOT BEEN ABLE TO DETERMINE WHY IT CRASHES WHEN ALL FACT NAMES ARE INCLUDED

PS to the above - SOMETIMES when I start with just the default facts list and run the reports and then change to the total list of fact names the SYSTEM DOES NOT CRASH ----haven’t been able to determine why


Could you give it a try, using the small data base data I created

Here is the Data I used:
Father Named – Father Jones, born 1950
Mother Named - Mother Smith, born 1955
Father and Mother Married – 1975
Daughter Named - Baby Jones, born 1980







SubjectAuthorDate Posted
KATHYMARIEANN 15 Feb 2012 2:27PM GMT 
keithnuttle 15 Feb 2012 8:43PM GMT 
KATHYMARIEANN 15 Feb 2012 11:02PM GMT 
Russ Worthing... 16 Feb 2012 3:48AM GMT 
KATHYMARIEANN 16 Feb 2012 12:16PM GMT 
Russ Worthing... 16 Feb 2012 12:29PM GMT 
KATHYMARIEANN 16 Feb 2012 1:10PM GMT 
1_gross18 3 Sep 2012 11:19PM GMT 
Russ Worthing... 3 Sep 2012 11:26PM GMT 
swtnssss 4 Sep 2012 3:00AM GMT 
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