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FTM 2012 Will no Longer Open after updates to .NET Framework

Replies: 74

Re: FTM 2012 Will no Longer Open after updates to .NET Framework

Posted: 29 Feb 2012 4:14PM GMT
Classification: Query
29 Feb 2012 - at last a response from Tech Support!
I received a survey email this morning, asking for an evaluation of the service level. I was polite but basically asked how I could be expected to evaluate since 2 weeks had passed and nothing had been done!

So, a few minutes ago, I received a response from the original Tech person J******:

"Thank you for contacting Family Tree Maker.

We understand that you have been unable to open Family Tree Maker after installing the latest update. Our developers have taken a look at the event log that you sent us and determined the cause. The update did not install properly.
In order to correct this you will need to uninstall the program and reinstall the update. If the update still does not install properly you may need to manually install it using the instructions in the link below:

Answer Title: Family Tree Maker 2012 – Program Updates
Answer Link: http://ancestry.custhelp.com/cgi-bin/ancestry.cfg/php/enduse...

If there is anything else with which we might assist you, please let us know."

Gotta love it - not!


SubjectAuthorDate Posted
BurgessDonnel... 29 Feb 2012 11:14PM GMT 
Marco Scavo 29 Feb 2012 11:24PM GMT 
BurgessDonnel... 29 Feb 2012 11:31PM GMT 
Marco Scavo 29 Feb 2012 11:36PM GMT 
BurgessDonnel... 29 Feb 2012 11:47PM GMT 
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