I too feel your pain! I had similar issues several months ago as it messed up my tree badly. I refused to spend any more countless hours reattaching media and fixing other problems, and doing THEIR work troubleshooting, especially not knowing if it would disappear again. I went with Reunion and love it. It is very straight forward and does what it is advertised to do, unlike FTM 2 for Mac. You should not have to do an Excel spreadsheet, for Pete's sake!!! I'm back to making great progress, getting what I need in reporting with a few clicks of the mouse, and no more frustrating days and sleepless nights. Who needs that??? I got my money back too, but not without a bit of nagging.