Would you be willing to describe the steps you took to fix this? That needn't be exquisitely detailed, but I think it would be helpful to future users searching in the forum.
I might also recommend sending a copy to firstname.lastname@example.org
asking that it be added to their knowledge base, internally and/or externally. I've had a few phone conversations with some of the managers of the technical support personnel, and it's my impression that they would eagerly welcome this information.
At the end of the day, you might just save another frustrated genealogist from losing a lot of time and effort.