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Photos not showing in Ancestry tree

Replies: 30

Re: Photos not showing in Ancestry tree

Posted: 6 Jun 2012 4:46PM GMT
Classification: Query
The generic image is intended to be a placeholder while media is transferring. If the media has all been processed, and there are no errors to deal with, then if the generic image is still there, it's because the sync broke. Unfortunately, that's still happening to a lot of us.

Please document what you're seeing with screenshots and attach them to an email to support@ancestry.com with the request that they be forwarded onto the developers.

Once you've done that, you've got to manually fix all the stuff that didn't transfer. Unfortunately, that essentially means deleting each instance and putting it back onto the tree.
SubjectAuthorDate Posted
Hoot_S 6 Jun 2012 1:41PM GMT 
jwardh 6 Jun 2012 9:47PM GMT 
Marco Scavo 6 Jun 2012 10:46PM GMT 
Hoot_S 6 Jun 2012 11:06PM GMT 
GailsTwigs 9 Jun 2012 5:57AM GMT 
Marco Scavo 9 Jun 2012 6:39AM GMT 
GailsTwigs 9 Jun 2012 6:50AM GMT 
Marco Scavo 9 Jun 2012 6:52AM GMT 
GailsTwigs 9 Jun 2012 7:12AM GMT 
Marco Scavo 9 Jun 2012 7:23AM GMT 
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