Yes, same problem. They actually told me that I would just have to do a separate search for each person in the family. They had me reloading the software, unlinking my tree from online then downloading it, etc, etc, etc.
I don't like anyone or thing threatening my 125,000 records, 30 years of research. I also have a problem with merging a person and getting a reference for the source, but no media for that person.
Not happy with software of tech help. Why don't they just say they are working on it instead of having me do inane things over and over to the program?