I checked yesterday and YES it was working, so I got up early this morning to do some more research on my husbands tree only to find it isn't working again!!!!!
THIS IS NOT ACCEPTABLE, WE PAY MONEY FOR THIS PROGAM AND CANT USE IT, SURELY ANCESTORY.COM.AU COULD COMPENSATE US WITH A FREE 6 MONTHS. AFTER THEY GET IT PERMANTLY WORKING AGAIN. I AM REALLY ANGRY.