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Search Results won't update for Merge

Replies: 44

Re: Search detail merge problem - current status

Posted: 21 Feb 2013 2:24PM GMT
Classification: Census
21 Feb Ancestory.com support says:
"Thank you for contacting Ancestry.com in regard to the issue you are having with the Search Result Details box on Family Tree Maker not updating.

We are currently addressing the issue you are experiencing, and this will be corrected in the near future. Feedback from you, our valued customer, helps us correct errors and improve the website. Your patience and efforts to assist us in this matter are appreciated."

So, if you have not filed a problem report, please do so as it might increase the priority. Here is the problem description as I see it:

After I search in FTM 2012, and choose a census record from the results, the data shows up in the "Search result detail" panel ready to merge with one of my individuals (or not). If I then select one of the other individuals in the census record, or one of the suggested links in the right panel, the data in the "Search result detail" panel does not update to reflect the new individual or record.

This same problem cropped up last August and was corrected.
SubjectAuthorDate Posted
rgaddis 24 Aug 2012 4:53AM GMT 
Harold Sherri... 24 Aug 2012 12:09PM GMT 
rdn2137 18 Feb 2013 1:14AM GMT 
Charles Powel... 18 Feb 2013 1:41PM GMT 
silverfox3280 18 Feb 2013 3:06PM GMT 
Roy Ashlock 20 Feb 2013 1:39AM GMT 
rdn2137 21 Feb 2013 9:24PM GMT 
rdn2137 24 Feb 2013 4:52AM GMT 
silverfox3280 24 Feb 2013 5:08AM GMT 
Roy Ashlock 24 Feb 2013 5:31AM GMT 
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