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CLOSED:::Help! FTM 2012 - won't open

Replies: 21

Re: Help! FTM 2012 - won't open

Posted: 27 Feb 2014 5:14AM GMT
Classification: Query
Jo

I use FTM 2014 and recently had was appears to be this very problem. When I tried to start FTM I received the message that FTM did not close properly. I then received the message that FTM had encountered a problem and needed to close.

I called FTM support and they directed me to Answer ID 5029. You should be able to find this at Ancestry.com help. It is fairly complicated but completing this process fixed my problem. I did have to re-register FTM and reset some of the settings under Tools, Options. Also some of my saved report options were lost and had to be reset.

If this had not worked the next step would have been to uninstall and reinstall FTM, Answer ID 4848.

If you need help the number to call is 1-800-262-3787.

Curt
SubjectAuthorDate Posted
Russ Worthing... 9 Sep 2012 11:35PM GMT 
denisesachse 10 Sep 2012 12:22PM GMT 
Russ Worthing... 10 Sep 2012 12:23PM GMT 
TeresaJGorge 27 Feb 2014 2:19AM GMT 
denisesachse 27 Feb 2014 2:47AM GMT 
TeresaJGorge 1 Mar 2014 8:31PM GMT 
curmil 27 Feb 2014 12:14PM GMT 
FrankO999 9 Sep 2012 10:09PM GMT 
denisesachse 10 Sep 2012 12:20PM GMT 
denisesachse 10 Sep 2012 12:19PM GMT 
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